Returns and cancellation policy
Our custom-made products, such as HiFi Loudspeakers and associated accessories, are tailored to meet your specific requirements. Once production begins, these items are uniquely crafted for you, making them non-refundable and non-cancellable.
When ordering your goods you are agreeing to a legal binding contract. According to the Consumer Contracts Regulations 2013, made to measure and customized goods, e.g. custom hand-built HiFi components, are excluded from this legislation and the 14 day cancellation rights do not apply. Cancellations are still possible and a full refund will be issued as long as products or parts of them have not been made, typically within 7 working days of your order (cooling off period). In the event that your goods have already been made we are unable to refund your money. Contact us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly
